Returns, Replacements & Refund Policy

Effective Date: August 7, 2026

At Magic by Vincent LLC, we create and sell original magic Products built around proprietary methods and Instructional Material. Because the secret is an essential part of the value of every magic effect, we are generally unable to accept returns or offer refunds once a Product has been delivered.

At the same time, we believe in treating our customers fairly. If you receive a Product with a genuine manufacturing defect or experience another issue covered by this policy, we will make reasonable efforts to make it right.

This policy explains when replacements may be available, how to request assistance, and how we handle returns, replacements, and refunds for Products purchased directly from Magic by Vincent LLC.

1. All Sales Are Final

Because our Products include proprietary methods, secret principles, and Instructional Materials that cannot be “returned” once they have been revealed or accessed, all sales are final.

Magic by Vincent LLC does not accept returns or provide refunds for reasons such as: • Changing your mind after purchase. • Deciding the Product is not what you expected. • No longer wanting the Product. • Inability or unwillingness to learn or perform the effect. • Purchasing the Product by mistake. • Purchasing the same Product more than once. • Any reason not expressly covered by this policy.

This policy applies to both physical Products and any associated Instructional Materials or Digital Content.

Nothing in this section limits your eligibility for a replacement if your Product qualifies under the Manufacturing Defects or other applicable provisions of this policy.

2. Manufacturing Defects

Magic by Vincent LLC takes pride in producing high-quality Products. If you believe your Product contains a genuine manufacturing defect, please contact us as soon as reasonably possible after discovering the issue.

To evaluate a manufacturing defect claim, you will be required to provide: • Your order number or other proof of purchase. • A description of the suspected defect. • Photographs or videos clearly showing the suspected defect.

Depending on the circumstances, we may also ask you to provide: • Additional photographs or videos. • Any additional information reasonably necessary to evaluate the claim.

If, after review, we determine that the Product contains a genuine manufacturing defect covered by this policy, we will, at our sole discretion: • Repair the Product, if practical. • Replace the defective Product. • Replace only the defective component or components. • Provide another appropriate remedy if a repair or replacement is not reasonably available.

Magic by Vincent LLC reserves the right to determine whether a reported issue constitutes a manufacturing defect under this policy.

3. Shipping Damage

If your Product arrives damaged during shipping, please contact Magic by Vincent LLC within five (5) days of the documented delivery date so we can assist you.

To evaluate a shipping damage claim, you will be required to provide: • Your order number or other proof of purchase. • Photographs of the unopened shipping box showing the damage. • Photographs of the unopened Product showing the damage.

Depending on the circumstances, we may also ask you to provide: • Photographs of the shipping label. • Additional photographs or information reasonably necessary to evaluate the claim.

To preserve your eligibility for a shipping damage claim, the Product must remain unopened until we have had an opportunity to review the reported damage and provide further instructions.

Please retain the unopened Product, its packaging, and all packing materials until the matter has been resolved, as they may be needed to support a claim with the shipping carrier.

If, after review, we determine that the Product was damaged during shipment, we will make reasonable efforts to provide an appropriate replacement or other reasonable solution consistent with the circumstances.

4. Lost or Missing Shipments

If your order has not arrived or you believe your shipment has been lost or is missing, please contact Magic by Vincent LLC within seven (7) days after the carrier’s documented delivery date or, if no delivery has occurred, within seven (7) days after it reasonably appears that the shipment is no longer moving through the carrier’s tracking system.

To investigate a lost or missing shipment, you will be required to provide: • Your order number or other proof of purchase. • A description of the issue.

Depending on the circumstances, we may also ask you to provide: • Confirmation of your shipping address. • Any communications received from the shipping carrier. • Any additional information reasonably necessary to investigate the shipment.

If a shipment appears to be lost in transit, we may allow a reasonable period of time for the shipping carrier to complete its delivery or investigation before determining the appropriate resolution.

If, after review, we determine that a shipment has been lost in transit through no fault of the customer, we will make reasonable efforts to provide an appropriate replacement or other reasonable solution consistent with the circumstances.

If we provide a replacement for a shipment that is later delivered or recovered, you agree, upon our request, to either return one of the unopened Products in substantially the same condition in which it was received or reimburse Magic by Vincent LLC for the replacement Product. We will provide reasonable instructions if this situation occurs.

Magic by Vincent LLC is not responsible for delays, delivery issues, or losses resulting from incorrect or incomplete shipping information provided by the customer.

5. Purchases Through Authorized Retailers

Magic by Vincent LLC greatly values the relationships we have with our Authorized Retailers and is committed to supporting customers who purchase our Products through them.

If you purchased a Product through an Authorized Retailer, your first point of contact for returns, replacements, refunds, exchanges, shipping issues, manufacturing defects, or other customer service matters should generally be the Authorized Retailer from whom the Product was purchased.

If you have been unable to resolve an issue through the Authorized Retailer, you are welcome to contact Magic by Vincent LLC. We will make reasonable efforts to assist whenever appropriate, although any support provided will be at our sole discretion.

Nothing in this section limits any rights you may have under applicable law.

6. How to Request Assistance

If you believe you are eligible for assistance under this policy, please contact Magic by Vincent LLC within the applicable time period described in the relevant section of this policy.

To help us assist you as efficiently as possible, please include: • Your name. • Your order number or other proof of purchase. • A description of the issue. • Any photographs, videos, or other documentation required under the applicable section of this policy. • Any additional information that may help us understand and evaluate your request.

Please do not return any Product unless we have instructed you to do so. If a return is necessary, we will provide reasonable instructions regarding the return process.

We will make reasonable efforts to review your request and respond as promptly as practical.

7. Abuse of This Policy

Magic by Vincent LLC is committed to treating customers fairly and resolving legitimate issues in good faith. We ask that this policy be used in the same spirit.

We reserve the right to deny requests, refuse replacements, limit future purchases, suspend access to Instructional Materials, or take other appropriate action if we reasonably believe that a request involves fraud, abuse of this policy, false or misleading information, intentional misuse of a Product, or other violations of our Terms & Conditions.

Nothing in this section limits any rights or protections available to consumers under applicable law.

8. Contact Information

If you have any questions about this Returns, Replacements & Refund Policy or wish to request assistance under this policy, we encourage you to contact us.

Magic by Vincent LLC

Staten Island, New York, USA

Email: shop@magicbyvincent.com

We will make reasonable efforts to respond to legitimate inquiries as promptly as practical.